User Support Forum

Hello. This morning I've noticed multiple messages of "envelope number not found" in place of a donor name on the Posted Contributions report. The envelope numbers are active and the gifts were posted to each of the donor records. Does anyone have any insight as to why we are getting this error? Kindly, Kathy

The first thing I would do is a reindex. It very well could resolve the problem.

Thank you, Tom. Re-indexing worked. Kathy