User Support Forum

Do I use the credit memo to write off an invoice? We use the accounts receivable for our preschool tuition. When I received the child's information I made an invoice and then posted the payment through the "maintain open payments". How do I remove the amount of tuition they want refunded to them along with the remaining invoice balance? Then how do I remove the child from the records?

Lu Ann P.
FPC Greensburg

There's not a good way to do this in PC+ because you can't write a check from the AR module for the refund. Recommend that you cut a check for the refund in the AP module. When recording the check debit the tuition income account and credit cash. Then, to clear the remaining invoice balance in Accounts Receivable change the invoice amount to agree with the remaining balance. You will not be able to remove the child from the records until you delete the customer records.