User Support Forum

The treasurer has found 2 checks printed by ChurchPlus were for the wrong dollar amounts. The amount shows correctly in all the reports we are running from CP but the amount on the check is incorrect. We missed this before sending the check out so it was honored by the bank and now the bank reconcilation is off. What are we missing? Has anyone else had this problem? We are currently running version 10.

One way this situation could occur is if, when entering an invoice, the amount input into the amount field was different than the amount input into the debit and credit columns. The system will give you a warning message if you try to save an invoice like this. However, if you click ok and then cut the check the check amount will not agree with the account postings.