Computer Generated Check Posting Problem
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Computer Generated Check Posting Problem
I have had two occasions now where a Computer Generated check has been printed but there is no record of it in the system. (I know the checks have been printed because the copy is on the bank statement when the check clears the bank.) Anyone else have this problem, and if so, is there a fix for it?
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Matt
- Authorized Teaching Consultant
- Posts: 733
- Joined: Fri Dec 05, 2003 4:04 pm
- Location: Jacksonville, AL
Go into Accounts Payable, then Maintain Computer Generated Checks. See if the missing checks are there. It is possible that the checks never posted because the "Post Now" button was set to "No". If so, just set it to "yes" and then post the checks.
It is also possible that the computer generated check transaction was deleted in Accounts Payable after the check was printed. If this was done the system will have created an entry in the audit log. If you think the check may have been deleted go into Fund Accounting, then View Accounting Audit Log. Sort the list by event and then review to see if there are any events that say "Delete a computer Check". If so, click on the entry and the system will tell you the check number and amount that was deleted.
It is also possible that the computer generated check transaction was deleted in Accounts Payable after the check was printed. If this was done the system will have created an entry in the audit log. If you think the check may have been deleted go into Fund Accounting, then View Accounting Audit Log. Sort the list by event and then review to see if there are any events that say "Delete a computer Check". If so, click on the entry and the system will tell you the check number and amount that was deleted.
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Matt
- Authorized Teaching Consultant
- Posts: 733
- Joined: Fri Dec 05, 2003 4:04 pm
- Location: Jacksonville, AL
If the system printed the computer generated check, yet the transaction is no longer in the system, then that suggests that the transaction got deleted somehow. Since you didn't find evidence the computer generated check was deleted I have two other theories. One is that perhaps you are using the backup and restore feature incorrectly. The restore function will overlay the existing files. So it is entirely possible to print a check, post the transaction, and then completely lose the transaction by subsequently using the restore function to restore the database with one created at a prior point in time where the check had never been printed and posted.
The other possibility I can think of is that someone used the Delete Old Vendor or Payments data function in Accounts Payable to delete the transactions. If you think this may have been done please review the Accounting Audit Log, since if this was done it would have created an entry that states Accounts payable data was deleted.
Actually, I thought of a third possibility. Perhaps when you went to print the check you entered a different check number than the preprinted number on the check. So perhaps the check is in the system, just under a different number than what cleared on the bank statement. PC+ prints the check number you enter on the check. So take a look at the copy of the check on the bank statement and see if the check number PC+ printed on the check is the same as the preprinted check number.
The other possibility I can think of is that someone used the Delete Old Vendor or Payments data function in Accounts Payable to delete the transactions. If you think this may have been done please review the Accounting Audit Log, since if this was done it would have created an entry that states Accounts payable data was deleted.
Actually, I thought of a third possibility. Perhaps when you went to print the check you entered a different check number than the preprinted number on the check. So perhaps the check is in the system, just under a different number than what cleared on the bank statement. PC+ prints the check number you enter on the check. So take a look at the copy of the check on the bank statement and see if the check number PC+ printed on the check is the same as the preprinted check number.