User Support Forum

I have had an odd series of problems since our recent switch to Powerchurch online.

1. Payroll checks missing from system after printing: I was told by Neil on this board that it must be because I closed the program before hitting "No" on the "Do you need to reprint any checks?" screen -- even though that seems very unlikely that I would do that. But now, I have these other two problems that make me think maybe I was not at fault....

2. An AP check that was created (the same day as the missing payroll data) in Powerchurch with an invoice and computer generated check is nowhere to be found anywhere in Powerchurch. It does not exist in posted or unposted AP or Fund Accounting.

3. Another AP check that was written and entered manually into Powerchurch is showing up nowhere in AP or Fund Accounting EXCEPT it shows in the Vendor History.

I am concerned that there is some kind of a glitch in the way my system is connecting with the Powerchurch server. Can you comment or should I contact Powerchurch, do you think? Thank you in advance!
-- Sandy

The most common cause for this type of problem after switching to PowerChurch Online is that someone is still entering things in the desktop install of PowerChurch Plus. That is a good place to start looking for those lost transactions, anyway.

Thanks -- but impossible. We don't have Powerchurch installed on a desktop anymore, not anywhere. The desktop died and and we resurrected a backup to send to you to get started on PC Online. Our new desktop is a Mac that has never "met" Powerchurch. It is not installed anywhere else. So there is no chance that checks are being entered in a desktop version.

Also, that would not explain the anomaly in which the check shows up in the Vendor History but not in posted or unposted AP or Fund Accounting. Do you have any other thoughts?

Thank you!
-- Sandy

UUUSOffice wrote:Thanks -- but impossible. We don't have Powerchurch installed on a desktop anymore, not anywhere. The desktop died and and we resurrected a backup to send to you to get started on PC Online. Our new desktop is a Mac that has never "met" Powerchurch. It is not installed anywhere else. So there is no chance that checks are being entered in a desktop version.

Also, that would not explain the anomaly in which the check shows up in the Vendor History but not in posted or unposted AP or Fund Accounting. Do you have any other thoughts?

Thank you!
-- Sandy

Since you have Powerchurch Online, you have free phone support. From the sounds of it, this will not easily be fixed via the forum, so I'd give them a call. They can then work with you directly.

Thanks for the reminder about the free phone support, Neil. I didn't actually realize that, I guess!