User Support Forum

several times when I attempt to reconcile, there are missing checks. I search for them but they are not showing in any report or module. I create them and post. When I go back to reconciliation, there are duplicates. Does anyone know how to prevent this or why this happens. Thanks.

Sometimes the dates on the checks as entered are different from the reconciliation date range. In this case the checks will not show on the reconciliation window. To verify this make sure you check the box that will show all unreconciled transactions. Can't remember if it is a box that needs to be checked or unchecked. Just looked and it has to be unchecked. It is at the very top of the screen which displays the transactions. This will probably resolve the problem before you enter the transactions again causing the duplications.

Just a thought, are you checking the unposted transaction in fund accounting? Is it possible the missing check has been posted from accounts payable but not into FA yet? Possibly when you then post the correcting entry, you are posting them both?

Yes to last question. Plus I thought I was paying close attention to the date issue. In the last occurrence, the date on the checks was the same and they didn't show up in reconciliation then when I redid them, both showed up.