User Support Forum

We had this happen at the end of last year but it didn't effect our bank rec or GL we thought it was just a glitch when we had a brief power outage. However, it has happened again while doing our latest bank rec and I don't understand why or how to fix it. When I look at the individual transaction ...

Hi, I’m thinking about how to organise events for families, like group stays or retreats, with proper management of participants, kids, and different activities. In these situations, what do you usually use to manage registrations and participant details? Especially when you’ve got different profil...

I recently went through a small box of donations for our parish and found some old British Sovereigns and silver Crowns. I thought it’d be easy to log them as standard currency at first, but the face value is nothing compared to the gold and silver weight. Our vault’s been a bit humid lately too, s...

When I pay an invoice with funds that were designated for that purpose, I use the 01-1110 Checking account to CREDIT the amount, then the 01-4216 Mission account to DEBIT the amount, then select Release Restricted Funds and it automatically selects 01-4816 Mission account to DEBIT and 01-4999 Relea...

I have to massage the data from Subsplash even if their file meets the 'import online requirements'? I'm assuming that, all you're going to get is the Contributions data as required by the contributions import module. You're still going to adjust the amount donated to deduct any fees they may charg...

Thank you. That field name, pledge Start Balance, is confusing! Well ... its often used in December when people are trying to donate before the end of year, and pledged funds come in, but are earmarked for the next year, but must be (under Federal Law) recorded in the current year. Because pledges ...

II am taking over from another bookkeepr and have old transactions from previous months / years sitting in the bank reconcile screen. I want to get rid of these entries and start fresh with the January 2026 reconcile. How can I move forward and get rid of these entries? Do I clear them out with my ...

Is there a report that will show donors who donate monthly? (We are a food shelf, not a church so don't have weekly donors). Ideally this report would show how many donate monthly by check and how many donate monthly online. Thanks. I don't know of any. You can try the Selected Contributors report,...

We are contemplating switching our online giving from Vanco to Subsplash. Any advice and or experiences pros or cons on this? Just that you need to know that you're going to be doing everything manually. Any exported contributions will need to be formatted in a comma separated text file, and you'll...

sdavis0000 wrote: ↑

Sun Mar 08, 2026 10:36 am

I found some errors in my 2025 post. now I can't post because it startting over a new year. edit & finish accounting setup. What can i do now?

1. fix the errors
2. post to the proper month

If you closed the month, you should be able to reopen it to post to it.

Would we need to include Payroll on our chart of accounts if we normally use an outside vendor (ADP) to handle all of our payroll? Depends ... how are you going to enter those expenses into Powerchurch? ADP is doing everything, tax forms, and so on? So do you need to break down your personnel costs...

Sorry for the delay in responding, I appreciate your advice! Its all fixed now. Yes, Backups worked OK when I triggered them from the Utility menu - the suggestion about needing to fill in the "start in" field on Task Scheduler was what fixed the issue. Thanks for pointing me to the KB article, but...

Hi everyone, We’re trying to improve the administrative side of things in our local church, especially finances and donation tracking. Until now most of it was handled manually (spreadsheets + paper…), but it’s getting harder once proper reports or financial checks are needed. I often see discussio...

We use window envelopes for mailed annual Contribution Statements, which means we need to fold the statement at the right place in order to have the mailing address show in the envelope window. There is that nice horizontal line on the Contribution Statement dividing the Address section of the stan...

Is there any plan to create a default filter in Maintain Family List? It would make viewing much simpler if we could set a default filter of say ACTIVE. Then all deceased an, inactive, transferred members will no longer be listed. It would make updating and reporting so much easier. There are such ...