User Support Forum

Hi, I emailed contributions for the first time this year and what a time and money saver! However, I had several members who said they did not receive their statement. They are showing up in my sent folder and I did not receive a returned email so I think they are ending up in their spam or junk fol...

Hey Neil, Thanks for replying. :) That didn't work because that report doesn't export in columns and you can't sort it. You would basically have to move every record around to put it in columns to be able to sort. I will just tell them the program doesn't have that capability. I do put in visitors b...

Hi!

One of our staff members is looking for a visitor report sorted by registration date. Does anyone know if there is a way to do that?

Thanks so much,
Tena

Hi, if we are using the online version of PowerChurch do we still need to update the payroll tax tables or is that done automatically? If we do need to update them ourselves, does anyone know what the withholding allowance is for 2025 and does that go in both tax tables for 2019 and prior and 2020 a...

Thanks Zorak.

I used to live on the Gulf coast so I know how it is working through recovery. Sure hope things are back to normal quickly.

Thanks Neil, I appreciating you letting me know.

So glad that they are starting to get some power and services back in the area.

Okay I do. Thank you so much for your help.

We are heartbroken to hear that the Powerchurch family has been affected by the horrible flooding from the hurricane. Above all we hope that everyone is safe. May God's strength, grace and provision be with you all in the days ahead. I can't imagine the time it is going to take to recover from this ...

I have started receiving a pop up box message while running various reports in Powerchurch online. It doesn't happen every time or on every report. It just started happening this week. This is the message that comes up in the box: Refresh Report Data * Use current parameter values (default chosen) P...

Hi Zorak, Thanks for your quick reply again. I actually went ahead and called technical support. I was totally misunderstanding the process. :oops: I don't have to worry about doing a "restore" in an emergency situation because the online version never has to be restored. :D Totally my bad understan...

Well, this is very disappointing. The main reason we switched to the online version was so that our information could be secure in the cloud. If we can't restore from the pc cloud then that backup feature is pretty useless to us. If this is the case then I need to discuss this with my boss. He may w...

Hey Zorak

Thanks for the quick reply. I would like to make sure I am understanding correctly. The PowerChurch online servers keeps a backup for me and I don't need to do that myself?

Hello, I am new to PC online. Does this version back our files up to a cloud storage? If so, how does that work? When I ran the backup program, it looks like it is backing up to a "Z" drive on my computer. It also says it shouldn't be used for a permanent back-up, only temporary. Thanks in advance, ...

Hey Zorak

Thank you so much! This is exactly what I was looking for!

Have a wonderful day and a blessed Resurrection Day!
Tena

Hello, Where does the contribution module pull email addresses from - the family profile or the individual profile? If I only have the email address in the individual profile, will the member still be able to receive their contribution statement when I send out a mass email? If it has to be in the f...