User Support Forum

Hello, We had a doner provide a large donation to the church approximately two months ago via a personal check. I deposited this on its own deposit and entered it into the contributions module and posted it to fund accounting. The doner notified me that he had given that out of the wrong account - h...

Hello, We've used the Clockify integration for a few years now and have loved it. We recently added a church cleaner who is working on Saturdays, which hasn't typically happened. With that being said, when I import hours there are hours missing. For example, if I process payroll for 1/12-1/18 hours ...

Figured this out - I had to link the pay item to the project in clockify in order for it to import.

Hi, I have added the clockify.me integration into PowerChurch, but it is not importing the hours. Here is what I have done. 1. Generated and added the API Key in Payroll Setup 2. Ensured the email address is the same in the staff members PowerChurch record as well as in Clockify.me 3. I have set the...

Uninstalled all printers and reinstalled and that seemed to resolve the issue. Well ... from the error it appears that somehow a 'tractor feed' check was selected at one point for a printer. I'm guessing that the delete and reinstall of printers under Windows fixed this. I'm clueless on how that wo...

Uninstalled all printers and reinstalled and that seemed to resolve the issue.

Upgraded from Version 12 to Version 14 to see if that fixed it - problem still persist.

When I try to print checks for invoices I get the below error:




I'm on the latest maintenance release and it just started all of a sudden. No other changes to the computer.

Any ideas?

Hey, I am looking for help on how to setup a taxable love offering in the payroll module. I currently have our love offerings setup as a income account from contributions and that goes into a liability account. When I pay a check, I pay it out of the liability account directly, however this won't wo...

Hi,
I was able to resolve this issue as a print driver problem. The selected print driver was somehow changed on the computer to an incorrect one. Once that was changed, everything started working.

Hi, I am trying to print any report (in accounting & contribution module) and receive the following error and then PowerChurch crashes. Error:1440 Method: report_init Line: 9 Message: OLE exception error: Exception code c0000005. OLE object may be corrupt I hit OK on this and the follow error comes ...

Hi,
I have been looking for a place to add a State ID that will populate under the W2 forms, but can't find it. Any help would be great.

Hey All,
I am trying to download the latest Maintenance Release, but I keep receiving the following error:
"Download validation failed with the following: There was a problem connecting to the server. Please try later."

I'm waited and tried and the internet here is working just fine. Any ideas?

Hey, I am trying to figure out the best way to handle this. We had a member give $50.00 and designated it for our Youth Pastor. The check was deposited and I entered it into our love offering liability account to be paid. I thought I would be able to create a pay item in payroll to draw from this li...

The funds haven’t been returned yet. The images of the first time the check was bad an instead of 14082, it was sent through at 14032. Then, a month later it was sent through as 14082.