User Support Forum

By screen previewing various reports I have finally identified there is, at least, a second family record for this "lost" family. By running the "All Families by Mailing Category" report I have discovered another family record with a different member category and a slight variance in the address. St...

I have one household that should not be printing for mailings but nothing I have done stops it. In fact, the family doesn't even print in the proper alphabetical location on a label sheet. The household name starts with "N" and they print in the middle of the "L's". The household status has been ma...

Are you printing labels from Personal Profiles or from Family Mailing List? If printing from Personal Profiles, are you choosing to print one label per household? What is the sort order you choose when printing the labels? I print labels from Family Mailing List. I select "not tagged", deselect "de...

I have one household that should not be printing for mailings but nothing I have done stops it. In fact, the family doesn't even print in the proper alphabetical location on a label sheet. The household name starts with "N" and they print in the middle of the "L's". The household status has been mad...