User Support Forum

Thank you, Tom. Re-indexing worked. Kathy

Hello. This morning I've noticed multiple messages of "envelope number not found" in place of a donor name on the Posted Contributions report. The envelope numbers are active and the gifts were posted to each of the donor records. Does anyone have any insight as to why we are getting this error? Kin...

Unfortunately, I have done what the office manager in this thread did but for a different reason. The result is the same; the contribution from the deleted profile has now been moved to "contributions from deleted profiles". My concern is that the offering is in the posted batch twice now because I ...

Thanks for your response, Neil. I am using the online version of PowerChurch here at the Cathedral and it was the tax history that alerted me to this issue. - Kathy

I am very concerned to realize that gifts previously receipted during the year have been included in my year end tax receipts. Doesn't PowerChurch recognize when a gift has been receipted and why doesn't the software warn me? (This particular situation occurred because we ran a special fundraising c...